Spare parts and assistance, all on-line at SACMI S.P.A.C.E.

The new portal offers a new, advanced package of services: from user manuals to support, training and personalised technical, sales and administrative services.

SACMI S.P.A.C.E (Sacmi Portal for Aftersales and Customer service Excellence) is the new integrated system for managing Sacmi supplies and orders.

Promoted and developed by the SACMI Customer Service Division, the platform extends smart manufacturing principles and opportunities into every sphere of customer assistance, from the very first stages of ordering throughout the working life of the machine or plant.

In addition to Daily Lifetime Support, Sacmi S.P.A.C.E. consists in advanced service packages such as Life Extension, Academy and Advanced Lifetime Support, a range of services that can stretch beyond the normal working lifetime of the machine to include replacement and/or revamping of specific parts or entire lines.

This means customers can receive training and vital info on e-Learning platforms, as well as production management support thanks to Audits performed by senior technicians and dedicated Maintenance Engineering services.

The new portal also provides full technical documentation on all machines (SACMI E-Docs), a complete package of administrative services (E-Invoice, E-Pay), as well as the E-Support and E-Learning services.